Job Description

Alma Personnel are pleased to announce that they have been instructed by their Birmingham based client to recruit for an experienced Customer Service Co-ordinator.

This position is being offered on a temp to perm basis.

General purpose is to provide the company's clients with the best customer service and management work carried out post completion.

• Assist in organising and co-ordinating the direct maintenance operatives
• Liaise with customers on the reporting of issues and any maintenance required.
• Work closely with external contractors
• Ensure customers experience a smooth transition from sales to aftersales
• Set up new contracts on internal CRM systems
• Take telephone calls from our clients and customers
• Respond to client and customer emails
• Keep customers informed until any defects are resolved and book appointments for maintenance operatives as required
• Raise work schedules on our CRM system
• Organise Maintenance Operatives Weekly Work Diary and Schedules
• Liaise with the Customer Care Managers
• Develop relationships with our clients and customers
• Construction/housing experience

You must be an excellent communicator coupled with good telephone skills and good attention to detail.

IT literate with a good working understanding of Outlook, Excel and Word.

Hours of work, Mon to Thurs 8.30am to 5pm, Friday 8.30am to 4.30pm.

If you feel you have the right skills and experience and would love the chance to work for a forward thinking company with great benefits, apply now stating why you would be suitable for this position.