Job Description

Alma Personnel are pleased to announce we are currently recruiting for a Service Controller to join a busy and established team in Yeovil.

This is an excellent opportunity for someone who enjoys a varied, fast-paced role where communication, organisation and problem-solving are key.

As Service Controller, you will play an important part in keeping day-to-day service operations running smoothly. From arranging engineer visits and responding to customer enquiries to managing breakdown requests and maintaining accurate records, you will be at the heart of the operation.

Your responsibilities will include:

• Coordinating engineer diaries and allocating jobs to ensure workloads are managed effectively.
• Handling incoming customer service requests and breakdown enquiries, arranging suitable engineer attendance.
• Managing urgent call-outs and planned maintenance visits, ensuring work is prioritised appropriately.
• Keeping customers updated on appointments, engineer availability and job progress.
• Maintaining accurate service records, ensuring all relevant information is captured for job completion and invoicing.
• Building strong working relationships with engineers, customers, suppliers and colleagues across the business.
• Producing regular reports to monitor service activity and departmental performance.
• Supporting the commercial performance of the department through effective cost and revenue monitoring.

About You:

We are looking for someone who is naturally organised, methodical and enjoys being the person who keeps things on track. You will be confident managing competing demands, communicating with different people and finding solutions when plans need to change.

Ideally, you will bring:

• Previous experience in service administration, service planning, scheduling or coordination.
• The ability to manage a busy workload and make sensible decisions about priorities.
• Excellent communication skills and a confident, professional telephone manner.
• Strong IT skills, including Microsoft Word, Excel and Outlook.
• A good eye for detail and the ability to maintain accurate records.
• A flexible and practical approach, with the ability to respond positively to changing situations.
• A customer-first attitude and the confidence to take responsibility for resolving queries.

If you feel you are suitable for this role, please apply now stating why!