Job Description

Alma Personnel are recruiting on behalf of their client for a Customer Support and Sales Administrator to be based on site.

As a Customer Support and Sales Administrator you will be supporting the sales teams in this multi tasking role, customer support and sales admin.

Tasks :-

• Respond to customer enquiries via phone, email, and chat, providing timely and effective support.
• Troubleshoot and resolve product issues, guiding customers through the setup, configuration, and use of product solutions.
• Maintain accurate records of customer interactions in our CRM system, ensuring all issues are logged, tracked, and resolved promptly.
• Provide guided support sessions when needed through Microsoft Teams and occasionally Zoom.
• Support the sales team by co-ordinating the sales inbox, trials, quotes, ensuring accurate and timely processing.
• Assist in the preparation of sales proposals, contracts, and other documentation as required.
• Accurate CRM data entry and maintenance, ensuring customer information is up-to-date and accurate.
• Conduct follow-ups from trials to ensure a smooth transition from sales to active usage, maintaining high levels of customer satisfaction.
• Ensure planned and arranged customer contacts are completed when due through tasks within the CRM system
• Support customers through the renewal of contract and prospects through trials to ensure best value.
• Assist in on boarding new customers, providing guidance on product installation and helping them understand the full value of our solutions.
• Proactively reach out to existing customers to ensure they are satisfied with our services, up sell additional features, and manage renewals.
• Maximise potential use of products and have support needed to feel confident to renew our services.

Business Administration, Sales, IT, or a related field preferred, but relevant work experience is highly valued.

Experience in a customer support, sales administration, or similar role, preferably in a technology or software environment is beneficial.

Strong verbal and written communication skills with the ability to engage professionally with customers and internal teams.

• A proactive approach to identifying sales opportunities with a customer-focused mindset
• Comfortable supporting the sales process from initial inquiry to finalising orders
• Demonstrates a friendly, consultative, professional approach that aligns with our values of honest, open interaction in supporting customer to a decision rather than a high-pressured, old-school sales approach

Salary £24,000

Pension

25 days + Stats

9-5pm Mon to Fri