Job Description

Alma Personnel have been tasked with recruiting for their Sheffield based client for an experienced Collections Manager to be based at their offices.

You will already have excellent communications skills in writing and verbal and possess the confidence and drive to improve individual performance through training.

Tasks:-

• Develop and maintain individual and team based performance measurement systems to support the effective management of individual productivity, collection and revenue performance.
• Supervision of the contact centre and its personnel, maintaining business standards & resolving issues as they arise.
• Organising and prioritising workloads to achieve agreed targets and objectives.
• Provide formal and informal feedback to individuals as necessary.
• Incentivising, motivating, guiding and leading staff in their day to day performance to ensure KPI’s are met are met and reporting any deviation of this to the Collections Manager.
• Providing coaching, additional training and ongoing support to existing staff as necessary to ensure the required levels of performance are maintained.
• Recording and maintaining up to date data in a timely manner, liaising with the collections manager if any further action is needed.
• Assisting with recruitment, induction and training of new employees.
• Provide management support and collaboration to the Company’s clients

Assist the collections manager with day to day management of the collections teams and development of new processes and procedures.

Required skills and experience:-

• Debt recovery and collection experience
• Excellent communication skills
• High level of written and verbal communication
• Professional
• Self-motivated
• Be able to work towards set targets
• Revenue & Collection performance
• Attendance / Punctuality

Monday to Saturday, five day working week 37.5 hours with in the hours of 9am and 8pm

Excellent career progression and salary being offered to the right candidate as well as company benefits.

If you feel you have the right skills and experience, apply now stating why you feel you would be suitable for this position.